Returns/Exchange
We at merkis.com.bd work hard to provide our customers with the latest fashion at impeccable quality and amazing prices. If you find any difference with picture or face any kind of issue then you can replace it within 3 days. Is there any size issue then we will exchange the size but you have to inform it within 3 days. You have to pay the delivery charge if you want to return the product. You can properly check the product before payment. We don’t have refund option after receiving the product or completing the payment.
Need to return – Few points to remember
- Returns/exchange request need to be within 3 days of the delivery of product
- All returned items must be unused and unwashed for hygiene reasons, and returned with original packaging and tags in place. Items without tags will not be accepted.
- In case you receive a damaged/defective, the company should be notified within 24 hours of receipt.
- Any returned item received by us that does not meet the above mentioned conditions will not be accepted.
- (For outside of Dhaka city) Please make sure that the returned items are packed securely to prevent any loss or damage during transit. For all self-shipped returns, please use a reliable courier service.