Frequently Asked Questions

This Agreement was last modified on 18th february 2016

Frequently Asked Questions (FAQ) – Merkis

🛍️ About Merkis

1. What is Merkis?

Merkis is a trusted online shoe store in Bangladesh offering stylish, high-quality men’s and women’s footwear at affordable prices. We provide both ready stock and pre-order shoes to give customers the widest choice possible.

2. Is Merkis a Bangladeshi brand?

Yes. Merkis is a Bangladesh-based online footwear store, serving customers all over the country.

👟 Products & Quality

3. Are the shoes original?

Merkis focuses on premium-quality footwear sourced from reliable manufacturers. We ensure strict quality checks before delivery.

4. Do you sell ready stock or pre-order shoes?

We offer both:

  • Ready Stock: Delivered quickly

  • Pre-Order: Imported on demand with delivery within the mentioned timeline

5. Will the product look exactly like the pictures?

Yes. Product images are real photos. However, minor color variations may occur due to lighting or screen differences.

📏 Size & Fit

6. How do I choose the correct shoe size?

Each product includes a size guide. If you’re unsure, you can contact our support team before ordering.

7. What if the size doesn’t fit me?

If the size doesn’t fit and the product meets our return conditions, we’ll assist you with exchange or return.

🚚 Delivery & Shipping

8. How long does delivery take?

  • Ready Stock: 1–3 working days

  • Pre-Order: Usually 12–17 working days (mentioned on product page)

9. Do you deliver all over Bangladesh?

Yes, Merkis delivers nationwide through reliable courier services.

10. What are the delivery charges?

Delivery charge depends on your location and will be shown during checkout.

💳 Payment

11. What payment methods do you accept?

We accept:

  • Cash on Delivery (COD) (for eligible products)

  • bKash / Nagad

  • Bank transfer

  • Online payment (where available)

12. Is advance payment required for pre-order?

Yes. Pre-order products require advance payment to confirm the order.

🔄 Return & Refund

13. What is your return policy?

You can request a return if:

  • Wrong product delivered

  • Manufacturing defect

  • Size issue (as per policy)

📌 The product must be unused and in original condition.

14. Can I return pre-order items?

Pre-order items cannot be returned or cancelled unless there is a defect or wrong product delivery.

15. When will I get my refund?

Refunds are processed within 3–7 working days after product verification.

📞 Customer Support

16. How can I contact Merkis?

You can contact us via:

  • 📞 Phone

  • 📧 Email

  • 💬 Facebook / Messenger / WhatsApp

(Contact details are available on our website header & contact page.)

17. What are your customer support hours?

Our support team is available daily from 10 AM to 10 PM.

🔐 Security & Trust

18. Is it safe to order from Merkis?

Yes. Your data and transactions are 100% secure. We value customer trust above everything.

19. Will my personal information be shared?

No. Merkis never shares customer information with third parties.

⭐ Orders & Tracking

20. How can I track my order?

Once shipped, you’ll receive tracking details via SMS or message.

21. Can I cancel my order?

  • Ready Stock: Possible before shipment

  • Pre-Order: Cannot be cancelled after confirmation

💡 Still Have Questions?

If you have any other questions, feel free to contact us.
Merkis is always here to help you step in style. 👑👟